July 25, 2020 at 03:19AM
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What is the difference between the products offered on this Web site and the commercial versions of these products?[1]
Nothing. Aside from the price, these products are usually functionally identical to the commercial versions. As a student, teacher, instructor, or faculty member you are eligible to purchase one copy of most software titles at educational discounts. Some software titles such as AutoCAD, SolidWorks and 3ds max are functionally identical to the commercial versions but have been specially designed for educational or student-only use, making them unsuitable for a professional production environment.
Some manufacturers such as Macromedia and Waterloo Maple limit their use strictly for personal or educational use. And some products like SPSS Student Edition limit slightly, the amount of data that can be collected or input. Please view the Agreement Forms found on those products that require a specific form to be completed; or the Manufacturer’s Web site for other specific licensing limitations and requirements.
Are schools and institutions eligible to purchase from Academic Superstore?[3]
All schools and academic institutions are eligible to purchase from Academic Superstore.com.
To help with the special needs of academic institutions and purchasers, Academic Superstore has a dedicated team of account managers available to assist you. These representatives are experts in licensing, volume pricing and other school software related matters. Purchase orders are also accepted for additional convenience.
For more information, please contact us[4].
I am an individual customer, how many copies of a software title can I order?[6]
Individual customers may only purchase one copy of any software title per year beginning date of purchase.
What are the advantages of software licensing?[8]
Purchasing multiple-user licenses can be overwhelming, but Academic Superstore is ready to assist you in obtaining the best arrangement for you organization. Multiple-User Licenses offer substantial discounts over the individual priced software copies while offering several advantages to your organization. These include:
How can Academic Superstore offer such low prices?[10]
Academic Superstore has partnered with manufacturers that recognize our commitment to providing professional software tools at prices that students and teachers can afford. This allows us to offer the best tools in the marketplace at the lowest possible price.
Is the software I’m buying a legally licensed copy?[12]
Academic Superstore has partnered with the software publishers to offer our customers the best prices to academically-eligible customers. We are an authorized reseller for every product we carry so you will own a legal license for the software you purchase. All of the software is the most-current version, as stated. Simply put, education has its benefits.
Will my software be fully upgradeable?[14]
Most academic software titles are not upgradeable. A few manufacturers do offer upgrades to their commercial versions upon graduation. Please contact us[15] if you are concerned about a specific product.
Can I Fax In My Order?[17]
Yes, schools and institutions can use the fax order form (click here[18]) to complete a faxable order. Individuals can place their orders online.
Shipping[20]
These times are estimated from the date the product ships.
Products usually ship 24 to 48 hours after Eligibility Approval.
How long does it take for my electronic download to be sent?[22]
Electronic downloads are not sent immediately. They generally take 1-3 business days.
How do I download my purchase?[24]
You can download by either clicking the Download button on the Order Details[25] page or by right-clicking on the Download button and clicking Save Target As in Microsoft® Internet® Explorer® or Save Link As in Mozilla® Firefox®. Do not rename the download file as this can cause installation problems.
Where should I save the download file?
You can save the download file anywhere you like but you should make sure to remember that location or the name of the downloaded file. Most people find it easiest to save their download file on their Desktop.
What will happen when I download?
Once the download starts, you will see a pop-up with a status bar and a percentage that will climb to 100%.
What should I do after I download?
When the download finishes, you should go to the location where you saved the file and double-click on it to begin installation.
If you have more questions or need help with your download, please contact Technical Support using the information below.
Technical support email: contact@academicsuperstore.com[26]
What if the download stops before it completes?[28]
If your download stops or is interrupted before it completes, simply click the Begin Download button again and the download should resume where it left off. If you need to get to the download page click here[29] to look up your order.
How can I re-download software that I already purchased?[31]
To download software you have already purchased, you will need to look up your order[32] and click the Begin Download button.
I finished downloading my purchase. Where was the file saved?[34]
The file was saved in the default «Save As» location specified by your browser, or the location you selected in the «Save As» window that appeared when the download began. If you know the name of the download file, you can search for the file on your computer.
How do I get a physical version of my downloaded product?[36]
Unfortunately, we cannot exchange a downloaded product for a physical version of the same product. To obtain a physical product you must place a new order for the physical product.
If you want to purchase a BackUp CD for the downloaded products in a completed order, you must look up your order[37] and complete an additional purchase.
How do I get my serial number or unlock code?[39]
If your product requires a serial number or unlock code, you can usually find it in the Order Confirmation email that was sent to you when you submitted the order. If you do not have your Order Confirmation email, you can get your serial number or unlock code by looking up your order[40].
What do I do if my serial number or unlock code is not working?[42]
First, make sure you have the correct serial number or unlock code. You can get your serial number or unlock code from the Order Confirmation email that was sent when the order was submitted, or by looking up your order[43].
Second, please note that serial numbers, registration numbers, unlock codes, and passwords are usually case-sensitive. Make sure you are entering your code in the right case.
If you still have problems, contact Customer Service[44].
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